1 yrs required
West Bend, WI, United States
Customer Service, Accounting, Account Management, Administrative, Finance
Mar 04, 2021
* These jobs are located at our HQ in West Bend, WI. You must be able to work at this location. *
Think you are up to joining one of the best teams in the industry? Help us inspire loyalty and drive company sales by providing exceptional service and an engaging and genuine experience for our customers. We aren’t just a customer service team; we build relationships and make our members and employees feel they are part of our family.
Our overnight “Super Agents” support our customers through engaging sales and service discussions over phone, email and chat. In addition, the team is responsible for assembling outgoing products and information to be sent to our Members. Overnight Advisors pivot to a variety of tasks throughout the evening based on customer needs.
As a Customer Engagement Advisor, you will:
Things you’ll need to do this job effectively:
New Hire Training:
It takes time to train a Rockstar. We require full time availability for the 8 week training program which is scheduled Monday-Friday from 8:00 AM - 4:30 PM.
Training includes New Employee Orientation, product training, systems training, on-the-job-training. As part of the training, Advisors will earn their State Property and Casualty License. Earning certification with the state is a condition of employment.
At Delta Defense our employees enjoy one of the best benefits packages in the business, including a flexible casual dress environment, comprehensive medical, dental and vision plans. Our new building offers ergonomic stand-up desks, natural light, open cafe style dining spaces, and a free workout facility. Additionally, we have an onsite library and offer personal and professional development opportunities, books and courses.
Compensation and Hours:
Advisors work 10 hour shifts from 10pm-830am. Schedules run on a 2 week rotating basis. 6 days on, 2 days off, 2 days on and 4 days off. Advisors will have every other Thursday, Friday, Saturday and Sunday off.
Starting hourly wage is $18.00 per hour (including shift premium) and Advisors are eligible for annual company bonuses.
You must represent Delta’s Core Values which are: