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Customer Care Representative - Vulcan

Location
Birmingham, AL, United States

Posted on
Oct 25, 2020

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u003Cdivu003Eu003Cpu003EThe u003Cstrongu003ECustomer Care Representativeu003Cu002Fstrongu003E at u003Cstrongu003EVulcan Custom Dentalu003Cu002Fstrongu003E will serve as the focal point for all sales orders and processing, ensuring internal and external customers receive prompt, courteous, and quality service.  The u003Cstrongu003ECustomer Care Representativeu003Cu002Fstrongu003E should maintain a working knowledge and technical expertise of our product line.u003Cu002Fpu003Eu003Cpu003Eu003Cstrongu003E u003Cu002Fstrongu003Eu003Cu002Fpu003Eu003Cpu003Eu003Cstrongu003EEssential Duties and Responsibilities:u003Cu002Fstrongu003Eu003Cu002Fpu003Eu003Culu003Eu003Cliu003EServes as primary point of contact for external customers and various departmentsu002Fdivisions to resolve outstanding issues, comply with customer requests and respond to client inquiriesu003Cu002Fliu003Eu003Cliu003EHandle customer inquiries and recommend strategic solutionsu003Cu002Fliu003Eu003Cliu003EAnswers customer inquiries primarily over the telephone and e-mailu003Cu002Fliu003Eu003Cliu003EDevelop a strong working relationship with customers and sales teamu003Cu002Fliu003Eu003Cliu003EProvide support in research and resolution of problems and inquiriesu003Cu002Fliu003Eu003Cliu003EKeep abreast of new productsu002Fservices and changes to existing productsu002Fservicesu003Cu002Fliu003Eu003Cliu003EMaintain comprehensive knowledge of applicable products, services and company policies and proceduresu003Cu002Fliu003Eu003Cliu003EManage the service component of the client relationshipu003Cu002Fliu003Eu003Cliu003EServe as primary contact for all customer ordersu003Cu002Fliu003Eu003Cliu003EBonus points if you found the typu003Cu002Fliu003Eu003Cliu003EInteract with operations to facilitate timely shipment of productsu003Cu002Fliu003Eu003Cliu003ECommunicate with accounting to maintain accurate customer invoicesu003Cu002Fliu003Eu003Cliu003EProcess customer returns  u003Cu002Fliu003Eu003Cliu003EMaintain files on all customersu003Cu002Fliu003Eu003Cu002Fulu003Eu003Cpu003Eu003Cstrongu003EThe ideal candidate for this position will possess the following qualifications:u003Cu002Fstrongu003Eu003Cu002Fpu003Eu003Culu003Eu003Cliu003EHigh School Diploma requiredu003Cu002Fliu003Eu003Cliu003EAssociates or Bachelor’s Degree preferredu003Cu002Fliu003Eu003Cliu003E3 years of Customer service or related experience preferredu003Cu002Fliu003Eu003Cliu003EStrong attention to detail requiredu003Cu002Fliu003Eu003Cliu003EExceptional telephone manner and skills requiredu003Cu002Fliu003Eu003Cliu003EExcellent organizational, interpersonal, written, and verbal skillsu003Cu002Fliu003Eu003Cliu003EDemonstrated problem-solving skillsu003Cu002Fliu003Eu003Cliu003EMust have the ability to work and communicate effectively with othersu003Cu002Fliu003Eu003Cliu003EExperience with MS Office suite requiredu003Cu002Fliu003Eu003Cu002Fulu003Eu003Cpu003E u003Cu002Fpu003Eu003Cpu003Eu003Cstrongu003Eu003Cemu003EPlease note that any offer of employment made by **MEMBERS ONLY**SIGN UP NOW***. is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.u003Cu002Femu003Eu003Cu002Fstrongu003Eu003Cu002Fpu003Eu003Cpu003E u003Cu002Fpu003Eu003Cpu003E u003Cu002Fpu003Eu003Cpu003E u003Cu002Fpu003Eu003Cpu003Eu003Cstrongu003E u003Cu002Fstrongu003Eu003Cu002Fpu003Eu003Cu002Fdivu003E,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Birmingham,addressRegion:AL,postalCode:35243,addressCountry:US},geo:{@type:GeoCoordinates,latitude:33.442,longitude:-86.739}},url:https:u002Fu002Fworkforcenow.adp.comu002Fjobsu002Fapplyu002Fposting.html?client=biohorizon&jobId=396042,identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***.,value:396042},jobId:1dbd362e-768b-4fb5-a3b2-ef280159531c,extensions:{activeDate:2020-10-24T23:02:25.279 0000,inferredData:{mescos:[{id:4300715001001,alias:Customer Service Representatives,usen:Customer Service Representatives,normalizedTokens:[customer,support,representative]}],normalizedTitles:[{title:Customer Support Representative}],locations:{locationId:324,countryId:164},companyKb:{normalizedCompanyName:**MEMBERS ONLY**SIGN UP NOW***.,normalizedCompanyGuid:ef6rtszfyjggzeyjoyw5fhqsgh,normalizedCompanyId:160417}},urlTypes:[{type:monsterUrl,url:https:u002Fu002Fjob-openings.monster.comu002Fcustomer-care-representative-vulcan-birmingham-al-us-**MEMBERS ONLY**SIGN UP 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23:02:25},campaign:{isJobLevelCampaigned:false,cpc:0,isDirectClickEnabled:false},jobAdPricingTypeId:3,status:ACTIVE},locations:{countryName:US,stateName:Alabama,monsLocationId:324,monsCountryLocationId:316,monsStateLocationId:322},category:{monsCategoryId:545,monsOccId:11738},provider:{id:24658,source:Wrapping,code:75fac322-0d48-47d5-9133-8f0ddede0994,name:**MEMBERS ONLY**SIGN UP NOW***. 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