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Job Details

IT Support Desk Analyst 1

Location
Los Angeles, CA, United States

Posted on
Oct 25, 2020

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Profile

CHE is a premier provider of behavioral health services and is the partner of choice for skilled care facilities. CHE has been operating for over 20 years and employs over 600 clinicians in eight states of operations. We deliver a unique programmatic approach to behavioral health services and are focused on quality and compliance for facilities. Backed by a leading private equity investment firm, we are looking for a hungry, talented, ambitious, engaging, innovative, and all-around awesome individual to join our team.This position is responsible for assisting in the implementation and ongoing support for the assigned application(s). Responsible for first contact resolution of application issues and/or application training issues which fall within scope and level of access for the Support Team. Responsible for participating in workflow and system optimization initiatives, telephone support, at-the-elbow and other types of end-user workflow support, as determined by management, to help the end users gain the expertise necessary for success.

· Provides first level application support for assigned applications implemented at CHE. · Performs assessment, follow up and resolution of all reported application end user issues.· Provides end-user support via 1:1 interactions, group interactions, and tele**** months of experience in a call center environment providing phone support or at-the-elbow support for software applications. Preferably for a system integrated Electronic Health Record application.· One (1) year of experience working in a large healthcare environment is preferred. Classroom training experience is a plus.

Knowledge:

· Advanced computer skills, and advanced knowledge of Microsoft Office applications is required.

Skills:

· Detail oriented· Highly organized· Excellent written and verbal communication· Proficient in Microsoft Office, including Outlook, Word, and Excel· Ability to work in high volume, fast paced environment· Customer service oriented· Excellent work ethic and commitment to job responsibilities

ID: 2020-2023

External Company Name: CHE Behavioral Health Services

Street: 4929 Wilshire Blvd, Suite 510

Post End Date: 11/23/2020

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