Job Details

Contact Center Representative

Location
Wyoming, MI, United States

Posted on
Oct 25, 2020

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TCF National Bank
****Location:US-MI-WyomingCategory:Banking OperationsPosition Type:Regular Full TimeOverview**MEMBERS ONLY**SIGN UP NOW***. is a premier Midwest bank offering consumer and commercial banking, trust and wealth management, and specialty leasing and lending products and services to consumers, small businesses and commercial clients. We are proud to be an equal employment opportunity employer.Our team members will join other professionals that share the philosophy of making a positive impact. We are committed to building better communities by improving the quality of life in the communities we serve.With **MEMBERS ONLY**SIGN UP NOW***., you will be part of a fast-paced, community-minded organization while enjoying excellent benefits and top career opportunities.TCF National Bank and its affiliated companies (collectively TCF) is an equal employment opportunity employer. TCFrsquo;s policy is not to discriminate against any applicant or employee because of race, color, religion, sex, pregnancy (including childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, marital or familial status, genetic information, disability status, protected veteran or military status or any other characteristic protected by applicable law. TCF also prohibits harassment of applicants or employees based on any of these protected categories. TCFrsquo;s policy is to take affirmative action to employ and to advance in employment all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or other characteristic as required by applicable law.TCF provides reasonable accommodations to applicants and employees with disabilities. If you need an accommodation or assistance in the application process, please contact TCF Human Capital Management at [1-833-HCM-8454 or [****].Job Summary**MEMBERS ONLY**SIGN UP NOW***. is seeking motivated individuals who would like to grow their career in the banking field. Our Sr Contact Center Consultant position will prepare you for this rewarding career by providing you with an intense training covering every aspect of retail banking. Once complete, yoursquo;ll be an advocate for our customers, answering their questions and providing world class service as well as handling escalated calls.The Sr Contact Center Consultant answers, researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner. Provides a high level of customer service in accordance with policies and guidelines. Must be able to analyze situations and determine an appropriate solution and responseulliResearches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves routine problems and takes the necessary action to satisfy customers and internal departments./liliTakes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately./liliContinually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position as set by management./liliHas a thorough kn

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